Why is the video not loading?

We are very sorry to hear that you are encountering some technical difficulties with the videos. Please find information about what you can do below.

Things you may want to try

1. Make sure your internet connection is stable and fast
2. Restart the app and reload the lesson
3. Desktop: Try to use a different browser (Firefox, Chrome)
4. Mobile: Update the Lingvano app to the latest version in store (Apple iOS, Android)
5. Mobile: Make sure your phone has no pending upgrades. Upgrade to latest version.
6. Mobile: Restart your phone.

Reporting an error

In case none of the solutions above work, please report it by using the hamburger icon in the top left corner of the page where the video is embedded. Then select "Video could not be loaded". This notifies our technicians who will take care of the issue.